Privacy policy



PROTECTING YOUR PRIVACY IS IMPORTANT TO US AT ZOOP GROUP LIMITED (“ZOOP”).

Zoop has adopted this Privacy Policy (“Privacy Policy”) to guide you through the collection, use, retention, and disclosure of Personally Identifiable Information (“Personal Data”) that you may provide while using web properties of Zoop , including but not limited to all main and subdomains of www.zoopnz.com (collectively, the "Site”).

Zoop encourages you to read this Privacy Policy in order to understand how we collect and process Personal Data in the course of providing our Terms of Service and your interaction with the Site. By using the Site, you consent to the collection, use, retention, and disclosure of your Personal Data for processing as described in, and subject to the limitations set out in this Privacy Policy.

The Site is not intended for children under the age of 13. We do not knowingly collect personal information online from visitors in this age group.

If you have any questions about our privacy policies, please contact us at mark.hoskin@zoopnz.com or call us at 027 476 5270.

INFORMATION WE MAY COLLECT

Personally Identifiable Information ("Personal Data") is any information that would identify a person directly, or indirectly in combination with data from other sources. For example, a full name, home or work address, phone number, passport number, or driving licence number, email address, banking details, IP address, biometric data, usage data, or any information that may individually identify a person.

Zoop may collect Personal Data including without limitation your name, shipping and billing addresses, phone number, email address, payment information, IP address, and device identifiers and/or geolocation information, in the course of providing goods or services, and may use or disclose that Personal Data as described in this Privacy Policy.

We collect Personal Data when you voluntarily provide us with this information, such as (but not exclusively) when placing an order on the Site, establishing an account, contacting us, or signing up to receive emails about our latest products and services.

BROWSING INFORMATION AND COOKIES

The Site, or the third-party companies used to host, operate, or maintain these websites, may place a “cookie” on your computer in order to allow you to use these websites and to personalize your experience.

A “cookie” is a small piece of data, or an alphanumeric identifier, that can be sent by a web server to your computer or device, which then may be stored by your browser on your computer or device. Cookies allow Zoop to recognize your computer or device while you are on our websites and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories, and preserving information between browsing sessions. The information collected from cookies may also be used to improve website functionality.

The advertisers and/or other content providers that may appear on the Site may also use cookies that are not sent by Zoop. Such ads or content may contain cookies that help track and target the interests of users of our Site in order to present “personalized” advertisements or other messages that the user might find interesting. Zoop is not responsible for any such cookies.

Most web browsers have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain functions of the Site.

HOW WE USE YOUR INFORMATION

By providing Personal Data to us, we are better able to match your interests. Zoop may use your Personal Data to process and fulfil orders, send emails to confirm your order status and shipment, to communicate with you and to send you information by email, postal mail, or other means about our products, services, contests, and promotions.

Normally, we use Personal Data collected on the Site for the specific purpose for which it was volunteered; to help develop better products, and/or market, sell, or provide products and services; and to comply with any legal or regulatory requirements.

In order to better customise your experience with us, we may combine information you provide to us on the Site with information from third parties, including demographic or public information.

HOW WE MAY SHARE YOUR PERSONAL DATA

We may share Personal Data collected through the Site with our subsidiaries, associated companies, and business partners for the purpose of providing you with the products and services you seek from the Site.

From time to time, Zoop may disclose the Personal Data to other persons or entities whom we believe trustworthy. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

Additionally, in order to provide you with a better customer experience, we may share information with service providers, subcontractors, and business partners who have been retained to perform functions on our behalf or to provide services to us.

These services include:

a. Order fulfilment, warehousing, and delivery;

b. Advertising, marketing, surveys, and promotions, including partnerships and teaming efforts with other companies whose products or services we think you might enjoy;

c. Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing;

d. Payment processing services, fraud protection, and credit risk reduction; and

e. Legal, accounting, audit and other professional service providers.

To learn more about behavioural advertising and your options with these practices, you can visit www.networkadvertising.org/choices, and http://www.aboutads.info/choices.

Zoop may sell or buy corporate assets, and in such transactions Personal Data may be one of the transferred business assets. If Zoop, its internet businesses, or substantially all of its shares or assets, is acquired or an acquisition is contemplated, Personal Data may be one of the assets assessed or transferred in connection with that transaction.

We reserve the right to disclose information about you to a third party as a result of any legal process or court order.

PERSONAL DATA LOCATION

The Personal Data Zoop processes, and associated Services and systems, may be housed on servers in various locations where Zoop maintains servers or facilities, including New Zealand, Australia, Canada, the United States, and the EU. Please be aware that Personal Data we collect may be processed and stored in one or more of these locations. The data protection and privacy laws in these locations may offer a different level of protection than in your country/region, however, as noted earlier in this Privacy Policy, Zoop takes steps, including through contracts, intended to ensure that the Personal Data it collects continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law.

By using our Services and submitting your Personal Data, you agree to the transfer, storage, and/or processing of your Personal Data in the locations contemplated above.

MANAGING YOUR PERSONAL INFORMATION

You may use the Site without providing Personal Data.

We want to communicate with you only if you want to hear from us. If you have established an account on the Site or signed up to receive electronic newsletters or promotional emails from Zoop, including new ideas, special offers, and event information, or to otherwise receive communications about our products and services, you will have the right at any time to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from us.

Should you ever decide to delete your account, opt out of any marketing material being received, or update or question any Personal Data we hold you may do so by emailing mark.hoskin@Zoopnz.com. In this event Zoop would continue to send you emails concerning your account, including but not limited to emails re available upgrades, billing and payment information or outstanding balances on your account.

If you ask that Zoop stops using, or sharing your Personal  Data we will try to honour that request. However Zoop may by law, for financial, legal or technical reasons, need to retain records of your Personal Data for a period of time (up to 10 years).

SECURITY

Zoop maintains reasonable physical, technical, and administrative security measures to minimize the risk of unauthorized loss, theft, copying, misuse, access, disclosure, alteration, or destruction of your Personal Data.

In the purchase of goods from Zoop transaction information is transmitted to and from Zoop in encrypted form using industry-standard Secure Socket Layer (SSL) connections to help protect such information, including Personal Data, from interception.

Although Zoop does utilize security measures appropriate to the level of risk, no method of data transfer or storage on the internet is 100% secure and security risks cannot be eliminated entirely. As such, Zoop cannot guarantee perfect security, integrity, or confidentiality of Personal Data.

In the event that the security of your Personal Data in the possession or control of Zoop is compromised,  Zoop will respond to, and contain, the breach or incident. Zoop may also seek to notify you in such an event. If notification is appropriate or required, Zoop may notify you by email, messaging to your device, or other reasonable means.

EXTERNAL LINKS

The Site may contain links to other websites, apps, or services, including those of advertisers or third-party content providers. Zoop is not responsible for the privacy practices or the content of other websites, apps, or services. We are not responsible for the privacy policies of such websites, advertisers or third parties and encourage you to read the Privacy Policies published by such third parties before divulging your Personal Data to them.

GOVERNING LAW

The governing law is the legislation of New Zealand.

NOTIFICATIONS AND CHANGES TO PRIVACY POLICY

Zoop owns the right to change and update this document occasionally, and review it at least once per year. If you continue using the website, then you are accepting these changes.

QUESTIONS OR CONCERNS

If you have any feedback, questions, or concerns regarding privacy, please send us a detailed message to mark.hoskin@Zoopnz.com; we will make every effort to resolve your concerns.